#Callcenter headset Pc#
#Callcenter headset Bluetooth#

ItвЂ™s very important for the quality of the agent's work that the clientвЂ™s able to hear them well. This option is suitable for employees if they need to simultaneously communicate with colleagues during the call and stay in touch with the client. Mono headsets differ from stereo with the presence of only one earpiece, so the agent's second ear always remains free. It guarantees almost 100% uptime and is also available at a reasonable price of $17 to $200. However, these headphones have one undeniable merit: they start at $12.99 and can range up to only $35.99. Also, headsets with a 3.5 jack donвЂ™t have active noise cancellation features. Usually, this problem is found on laptops with a 'one jack 3.5' connector (headphones + microphone, as in mobile). It may appear due to a low-quality computer audio card. Analog jack 3.5 has an echo that can only be heard by the client.

However, this method of connection may turn out to be unreliable.

#Callcenter headset Pc#

The first option is the headphone jack, which is familiar to most PC users.

In addition, agents rarely need to get up during the working day, so the wireless feature is pointless.ДЄs we wrote above, jack and USB connectors are more common. Because the function cannot guarantee trouble-free use, thereвЂ™s no point in overpaying for it. Another downside is how high-quality call processing will no longer work. However, in our opinion, this type of connection is unreliable since thereвЂ™s the possibility of bugs. Many of you may think that this is convenient, and you don't have to worry about a damaged input socket or wire. The cost of wireless headphones is higher.

#Callcenter headset Bluetooth#

This is usually a Bluetooth headset which lacks the wires that restricts agent movement. There are four types of connection in modern headsets:ДЇirst, let's talk about the last method since most users find it more attractive. Type of headband (earbuds/overhead/covering) ДЄnd now, weвЂ™ll analyze each criterion in sequence. The presence of built-in noise reduction Д¤. There are several factors to consider when choosing a headset:ДЎ.Дњonnection type (one/two jack 3.5, USB, wireless) ДЈ. Modern headsets are designed with agentвЂ™s demands in mind in order to make their long-term use as comfortable as possible. Agents spend at least eight hours a day in it, so the comfort of this device is extremely important. A headset is an irreplaceable part of any call center.